All products are exchange only.
We offer no returns and refunds.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.
Products can only be exchanged for the same item with a different colour or size.
You can exchange item's in-store at our business address at UK Sweater House - 1098 Peter Robertson Boulevard, Unit #18, Brampton, Ontario, CA L6R 3A5. Please bring your receipt & order information.
You can also exchange items via shipping. Please read more below for more information.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being exchanged. Leggins, T-shirts, & selected Tunics are final sale.
To complete your exchange, we require a receipt or proof of purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to 1098 Peter Robertson Boulevard, Unit #18, Brampton, Ontario, CA L6R 3A5.
To return your product, you should mail your product to 1098 Peter Robertson Boulevard, Unit #18, Brampton, Ontario, CA L6R 3A5
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.